Client Care Coordinator

Overview

The Client Care Coordinator serves as the first point of contact for all prospective clients and families seeking home care services. This role is responsible for responding to general inquiries, managing incoming leads from the portal and CRM system, and ensuring timely assignment of client inquiries to the Client Care Coordinator Supervisor. The Client Care Coordinator plays a critical role in creating a positive first impression, supporting client intake, and ensuring smooth communication across the team.

POSITION STATUS

Full-time
40 hours per week
Overtime available upon supervisor approval

Key Responsibilities

Answer all general inquiries from prospective clients and families via phone, email, or in-person.
Retrieve and manage client inquiries from the company portal and CRM system.
Assign new client inquiries promptly to the Client Care Coordinator Supervisor.
Document all communications and maintain accurate client records in the CRM system.
Provide information about the agency’s services, care options, and intake process.
Support the intake process by scheduling consultations or assessments as needed.
Ensure timely follow-up with clients to maintain satisfaction and engagement.
Collaborate with internal departments to provide seamless client service.
Maintain professionalism and confidentiality in handling sensitive client information.

QUALIFICATIONS

Minimum Qualifications

High school diploma or equivalent.
Strong organizational and multitasking skills.
Proficiency in CRM systems, Microsoft Office Suite, and other office technologies.
Ability to work effectively in a fast-paced environment.
Compassionate and client-focused mindset.

Preferred Qualifications

Associate or bachelor’s degree
Prior experience in customer service, healthcare, or home care coordination is highly desirable.

TRAVEL REQUIRED

This position requires travel within a 25-mile radius.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change any time with or without notice.

Mission Alignment

At Madea Home Care Services, Client Care Coordinators play a vital role in delivering compassionate, high-quality, client-centered home care. Every team member contributes to our mission of enhancing independence, safety, and dignity for the individuals we serve.